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Welcome to Weida Machinery. We are dedicated to providing high-quality plant fiber extraction equipment.

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Professional machinery manufacturer since 2004.

Full-cycle Support & Original Spare Parts: Rapid Response, Lifetime Guarantee

We take "rapid response, efficient resolution, and long-term guarantee" as our core principles, establishing standardized service processes and a stable spare parts supply system to ensure the continuous and stable operation of customer production lines.

24-hour Rapid Response Mechanism

We have strict protocols for handling after-sales issues to ensure timely and professional responses. Customers can report issues via our 24-hour hotline, exclusive WeChat service groups, or online platforms.

  • Initial contact within 2 hours: Dedicated consultants record details and enter them into the service archive.
  • Solution formulation within 12 hours: Technical discussions to formulate targeted solutions.
  • On-site response within 48 hours: If online resolution fails, technicians are dispatched promptly.

Lifetime Technical Archive & Spare Parts

We establish a permanent technical archive for every machine, keeping design drawings for over 10 years. We can retrieve precise parameters for parts replacement or upgrades at any time.

FAQ

Q: How long is the warranty period?

A: One year warranty for quality issues. Lifetime maintenance service is provided after the warranty period, with parts and shipping costs covered by the customer.

Q: How long is the production cycle?

A: Made to order. Single machines generally take 45-60 days; production lines take about 60-90 days, depending on actual production conditions.

Q: Is the equipment compatible with different fibers?

A: Sisal usually requires separate equipment. Banana stem and pineapple leaf properties are similar, so core equipment has some adaptability, but adjustments based on material characteristics are needed.

How can we assist you?
Feel free to contact us directly!